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Clinical Cancer Support Worker

NHS AfC: Band 4

Main area
NHS AfC: Band 4
Full time - 37.5 hours per week
Job ref
Royal Lancaster Infirmary
£21,892 - £24,157 per annum pro rata
Salary period
01/08/2021 23:59

''A great place to be cared for; a great place to work''

University Hospitals of Morecambe Bay has been nationally recognised as the UK’s most inclusive NHS organisation. As such we have a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

This is a full-time post; however part time or job share would be considered. 

The role of the Cancer Support Worker will involve supporting and co-ordinating the pathway for patients living with and beyond a diagnosis of cancer.  The role will also include providing administrative and coordination support to patients, families, consultants, cancer nurse specialists and other staff involved in the cancer pathway.

You will work closely with the clinical team and will be a point of contact for patients and carers, coordinating all aspects of their aftercare including mammographic surveillance; organising Health & Wellbeing workshops; co-ordinating Holistic Needs Assessments; signposting patients to support services and resources; triaging patient phone calls; implementing policies and procedures and managing data. You will also be supporting the educational clinics for patients entering this pathway.




Main duties of the job

supporting and co-ordinating the pathway for patients living with and beyond diagnosis of cancer

providing administrative and co-ordination of support for these patients

working with consultants, cancer nurse specialists patients and families to ensure patients have access to services or advice should they have any concerns ahead of regular follow up

updating hospital systems and requesting of surveillance imaging

being point of contact for patients on pathway

Arranging and booking access appointments for patients that require treatment. As well as arranging education sessions for patients introduced on the pathway

completing holistic needs assessments for patients and providing necessary literature and advice on self managed care after a cancer diagnosis and treatment. 

Working for our organisation

We operate from three main hospitals - 
Furness General Hospital (FGH) in Barrow, the 
Royal Lancaster Infirmary (RLI), and   Westmorland General Hospital (WGH) in Kendal, as well as a number of 
community  healthcare premises including 
Millom Hospital and GP Practice,                               Queen Victoria Hospital in Morecambe, and 
Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency  Departments, Critical/Coronary Care units and various Consultant-led services. 

WGH provides a range of General Hospital services, together with an 
Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including 
outpatients,  diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities 
across Morecambe Bay.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.


You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person specification

Education and Qualifications

Essential criteria
  • GCSE English and Mathematics (grade A-C) or equivalent
  • NVQ 4 or 3 plus additional training to diploma level equivalent


Essential criteria
  • Relevant Health and Social care experience at Band 3 or equivalent
  • Communication with patients
  • experience with using internal hospital computer systems
  • experienced administration experience including use of Microsoft packages

skills, ability and knowledge

Essential criteria
  • understanding and ability to deliver patient centred care
  • high level verbal and written communication skills
  • able to work independently or part of a wider team
  • Able to manage and prioritise workloads to meet the needs of the service and to meet changing deadlines
  • willingness to learn and undertake neccasary training associated with the role

personal qualities

Essential criteria
  • ability to work under minimal supervision aswell as working well alongside the wider team
  • Co-operative, flexible, enthusiastic, approachable and friendly
  • Conscientiousness, self-motivated to produce good quality work.
  • show willingness to learn aswell as contributing towards developing the role
  • Ability to maintain effectiveness and remain calm when under pressure, to copy with unexpected demands.
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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Emma Breslin
Job title
Assistant service manager Breast & General surgery
Email address
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