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Discharge Clerical and Admin Officer

NHS AfC: Band 3

Main area
NHS AfC: Band 3
Permanent: no
Full time - 37.5 hours per week (To be worked over 7 days)
Job ref
Complex Discharge Team RLI
£19,737 - £21,142 Per Annum Pro Rata
Salary period
03/08/2021 23:59

''A great place to be cared for; a great place to work''

University Hospitals of Morecambe Bay has been nationally recognised as the UK’s most inclusive NHS organisation. As such we have a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

The post holder will work closely with the Complex Case Managers to provide administrative support.

The post holder will communicate with Ward Staff, Families, Community Nursing, External agencies and 3rd sector, working closely with administrative staff both within RLI, Hospital Home Care and external agencies.

To provide ‘front of house’ services including room bookings, dealing with enquiries from users, organising meetings and maintaining the daily activities of the discharge team.

Main duties of the job

Provide administrative support to the Complex Case Managers including typing of letters, departmental reports and presentations to meet designated deadlines.

Set up and maintain databases and spreadsheets as appropriate. Be able to

Liaise with the Case Managers and Discharge Team and external organisations with regard to diary management, coordinate and organise meetings for assessments and reviews ensure that invites are sent out and organise attendance. Ensure that attendance information is recorded on the relevant spreadsheets and database.

To act on own initiative to contribute to the effective running of the service and review and update administrative procedures and systems

The post holder will be expected to manage their own workload within the scope of Trust policies and procedures. This will be outlined in one to one meetings with manager at regular intervals.



Working for our organisation

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow,   the Royal Lancaster Infirmary (RLI), and   Westmorland General Hospital (WGH)in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice,                           Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. 

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.


Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/


Person specification


Essential criteria
  • NVQ Level 3 in admin
  • GCSE in English and Maths
Desirable criteria
  • ECDL

Excel Spreadsheets formulas

Desirable criteria
  • Experience with Excel spreadsheets and formulas
Disability Confident - two yearsNo smoking policyDisability confident employerInclusive Top 50 LogoArmed Forces Covenant (Silver Award)Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Morecambe Bay - Inclusive EmployerStep into health

Documents to download

Apply online now

Further details / informal visits contact

Sharon Doyle
Job title
Discharge Lead RLI
Email address
Telephone number
01524 512332
Additional information

Alison Mulligan 

Complex Case Manager 

01524 512332