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Access to Health Clerical Officer

NHS AfC: Band 3

Main area
Health Records
NHS AfC: Band 3
37.5 hours per week (Full time 37.5 hours per week)
Job ref
£19,737 - £21,142 per annum pro rata
Salary period
01/08/2021 23:59

''A great place to be cared for; a great place to work''

University Hospitals of Morecambe Bay has been nationally recognised as the UK’s most inclusive NHS organisation. As such we have a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Access to Health Records team based in Barrow-in- Furness.

The role is at Band 3 and interested parties will be prepared to work full time hours and as part of a rota. 

The post demands working with highly confidential and sensitive information to achieve targets and deadlines.

There will be a requirement to work flexibly within the team.


Main duties of the job

The successful candidate will be responsible for ensuring they provide an efficient, friendly professional service for patients and users of the Access to Health services. To undertake administrative responsibility in seeking permission for the release of clinical information to variety of external agencies, this includes both clinical and non-clinical requests.

Experience in an NHS environment and an understanding of the General Data Protection Regulations, Freedom of Information Act 2000 and Access to Health Records Act 1990 is an essential requirement.

Candidates will be expected to demonstrate excellent communication and computer skills. 

Working for our organisation

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person specification

Education and Qualifications

Essential criteria
  • Maths and English qualifications
Desirable criteria
  • Evidence of high level of computer skills


Essential criteria
  • Evidence of working in a medico legal environment
  • Evidence of working in an NHS environment
  • Knowledge of GDPR, Health Records Act, Freedom of Information Act
Desirable criteria
  • Delaing with patients / relatives or customer care

Skills, Knowledge and Ability

Essential criteria
  • Under standing of medico-legal procedures
  • Excellent communication skills, boith written and verbal
  • Ability to work unsupervised
  • Ability to prioritise your own workload
Desirable criteria
  • Ability to deal with distressed patients / relatives
  • Ability by lead by example

Personal Qualities

Essential criteria
  • Organised
Desirable criteria
  • Ability to form and develop effective working relationships
Disability Confident - two yearsNo smoking policyDisability confident employerInclusive Top 50 LogoArmed Forces Covenant (Silver Award)Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Morecambe Bay - Inclusive EmployerStep into health

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Sara Gabriel
Job title
Health Records Manager
Email address
Additional information